Welcome to our FAQ page! At Clozurely, we’re committed to making inclusive fashion accessible worldwide. Below you’ll find answers to our most common questions about our products, sizing, delivery, and more.
About Our Products
What makes Clozurely’s clothing special?
Our clothing is designed with real bodies in mind. We specialize in:
- Petite and tall proportions that actually fit (not just hem adjustments)
- Plus size styles that flatter
- Signature details like our versatile puff sleeve tops
- Premium quality fabrics and thoughtful construction
Do you offer complete outfits or just separates?
We offer both! Our collections include:
- Complete dresses (Midi, Petite, Tall)
- Mix-and-match tops and trousers
- Coordinated pieces to build a smart wardrobe
How do I choose between petite, regular, tall and plus sizes?
Each product page includes detailed size guides with measurements. We recommend:
- Petite: For those 5’4″ and under
- Tall: For those 5’9″ and above with longer torsos/limbs
- Plus: Curved styles starting at UK size 16
- Our standard range fits heights between petite and tall
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift cards or wishlists?
Currently we don’t offer gift cards, but you can create informal wishlists by saving items to your account favourites.
Shipping & Delivery
Our Delivery Promise: All orders processed within 1-2 business days from our Nottingham headquarters at 63 Carrington St.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): Via DHL/FedEx, arrives in 10-15 days after dispatch
- Free Shipping: For orders over £50 via EMS, arrives in 15-25 days after dispatch
Which countries do you ship to?
We ship globally except to some Asian countries and remote regions. At checkout, simply enter your address to confirm availability.
How can I track my order?
You’ll receive a tracking number via email as soon as your order ships. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be:
- In original condition
- With tags attached
- In original packaging
Do you offer exchanges?
Currently we process returns and new orders rather than direct exchanges. This ensures you get fresh stock in your preferred size/color.
How long do refunds take?
Once we receive your return, please allow:
- 5 business days for processing
- Additional time for your bank to post the refund (typically 3-5 business days)
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with instructions to create a new password.
Can I change my order after placing it?
We process orders quickly to get your fashion to you ASAP. Email [email protected] immediately with your request – if your order hasn’t been processed yet, we’ll do our best to accommodate changes.
How do I contact customer service?
Our Nottingham-based team is happy to help! Email [email protected] for any questions. We typically respond within 24 hours during business days.
Ready to Experience Fashion Without Boundaries?
Join thousands worldwide who trust Clozurely for clothes designed with real proportions in mind. During our limited-time snap sales, enjoy average savings of 40% on our inclusive collections.
Join thousands worldwide who trust Clozurely for clothes designed with real proportions in mind. During our limited-time snap sales, enjoy average savings of 40% on our inclusive collections.