At Clozurely Sales Store, we’re committed to ensuring your complete satisfaction with our inclusive fashion collections. If your purchase doesn’t meet your expectations, our straightforward returns process makes it easy to exchange or return items within 15 days of receipt.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on intimate apparel or swimwear unless faulty. This includes certain tops from our collections.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate your return request within 15 days of receiving your order by emailing [email protected] with the subject line “Return Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for approval – Our Nottingham-based customer service team will respond within 24 hours (on business days) with return instructions and your Return Merchandise Authorization (RMA) number.
  3. Package your items securely in the original packaging if possible, including all tags and labels.
  4. Ship your return to our Nottingham facility within 5 days of receiving your RMA number. We recommend using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Return Address:
Clozurely Sales Store
Returns Department
63 Carrington St
Nottingham, GB NG3Z 5HL

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Original shipping fees are non-refundable except in cases of our error.

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Exchanges are subject to availability – if your desired size/color is unavailable, we’ll issue a refund instead

Return Request Template

Use this template when emailing your return request:

Subject: Return Request [Order #12345] Dear Clozurely Customer Service, I would like to request a return/exchange for my recent order (#12345). Below are the details: Items to return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return: [Please specify – e.g., wrong size, changed mind, item not as described] I would prefer: [Refund/Exchange for [specific item if exchanging]] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and your order details
  • We’ll arrange a free return label and expedite your replacement or refund

For any questions about our returns policy or process, our friendly customer service team is happy to help. Email us at [email protected] and we’ll respond within 24 hours on business days.