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Welcome to Clozurely Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.clozurely.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store & Target Audience

Clozurely Sales Store is an inclusive fashion retailer offering stylish clothing for all body types, including:

  • Midi Dresses
  • Petite Dresses
  • Plus Size Clothing
  • Tall Clothing
  • Tops
  • Trousers

We cater to fashion-conscious individuals who value quality, fit, and inclusive sizing. Our collections are designed to celebrate diversity in body shapes and sizes.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when making purchases
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, copy, or resell any part of our site without permission
  • Not use our site to engage in any fraudulent activity
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases

3. Products and Services

Product Descriptions

We strive to ensure all product descriptions are accurate, but colors may vary slightly due to monitor settings. If you receive an item that significantly differs from its description, please contact us immediately.

Sizing

As an inclusive brand, we offer detailed sizing charts for each product category. It is your responsibility to consult these charts before ordering.

Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

4. Order and Payment Terms

Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with tracking information once your order ships.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

5. Shipping Policy

Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

Shipping Restrictions

We currently cannot ship to some Asian countries and certain remote regions. Available destinations will be shown during checkout.

Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected]. We will work with the carrier to resolve the issue.

6. Returns and Refunds

Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they:

  • Are in original condition with all tags attached
  • Are unworn, unwashed, and free from damage
  • Are in the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on intimate apparel or swimwear unless faulty. This includes certain tops from our collections.

Return Process

  1. Email [email protected] within 15 days with your order details
  2. Wait for our return authorization (RMA number)
  3. Ship items to our Nottingham facility within 5 days of receiving RMA

Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable except in cases of our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Clozurely Sales Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

Clozurely Sales Store shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our site
  • Delays or failures in delivery due to circumstances beyond our control (e.g., natural disasters, carrier delays)
  • Minor variations in product color or texture that may occur during manufacturing

Our total liability for any claim related to your use of the site or products shall not exceed the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Clozurely Sales Store
63 Carrington St
Nottingham, GB NG3Z 5HL
Email: [email protected]